:root{
  --bg:#06131f;--bg2:#0a1a28;--panel:#0c1d2c;--panel2:#10263a;--panel3:#142c42;
  --text:#edf6fb;--muted:#8fa7b9;--line:rgba(255,255,255,.08);--green:#19d99b;--green2:#06b67d;
  --blue:#2b8cff;--orange:#ff9d27;--red:#ff5268;--purple:#9f6cff;--shadow:0 20px 60px rgba(0,0,0,.28);
  --r:18px;--r2:13px;--side:220px;
}
*{box-sizing:border-box}html,body{margin:0;min-height:100%;background:radial-gradient(circle at 75% -20%,#12385a 0,transparent 35%),var(--bg);color:var(--text);font-family:"Segoe UI",Tahoma,Arial,sans-serif}
button,input,textarea,select{font:inherit}button{cursor:pointer}a{color:inherit}.hidden{display:none!important}
body{overflow-x:hidden}.muted{color:var(--muted)}.mono{font-family:Consolas,monospace;direction:ltr;display:inline-block}.ltr{direction:ltr}.nowrap{white-space:nowrap}
#app{min-height:100vh}.auth-shell{min-height:100vh;display:grid;place-items:center;padding:26px;position:relative;overflow:hidden}.auth-shell:before,.auth-shell:after{content:"";position:absolute;border-radius:999px;filter:blur(70px);opacity:.2}.auth-shell:before{width:380px;height:380px;background:#14d99b;right:-130px;top:-120px}.auth-shell:after{width:380px;height:380px;background:#2b8cff;left:-140px;bottom:-140px}.auth-card{width:min(460px,100%);background:linear-gradient(180deg,rgba(16,38,58,.97),rgba(8,25,39,.97));border:1px solid var(--line);border-radius:28px;padding:32px;box-shadow:var(--shadow);position:relative;z-index:1}.brand{display:flex;align-items:center;gap:11px;font-weight:800;font-size:27px;letter-spacing:-1px}.brand-mark{width:40px;height:40px;border-radius:13px;display:grid;place-items:center;background:linear-gradient(135deg,rgba(25,217,155,.2),rgba(43,140,255,.18));border:1px solid rgba(25,217,155,.35)}.brand-mark svg{width:27px;height:27px}.brand b{color:#29e8ba}.auth-card h1{font-size:30px;margin:28px 0 8px}.auth-card p{margin:0 0 25px;color:var(--muted);line-height:1.7}.field{display:flex;flex-direction:column;gap:8px;margin-bottom:14px}.field label{font-size:13px;color:#b7c8d5}.input,.select,.textarea{width:100%;border:1px solid var(--line);background:#0b1b29;color:var(--text);border-radius:13px;padding:13px 14px;outline:none;transition:.2s}.input:focus,.select:focus,.textarea:focus{border-color:rgba(25,217,155,.55);box-shadow:0 0 0 3px rgba(25,217,155,.08)}.textarea{resize:vertical;min-height:92px}.btn{border:0;border-radius:13px;padding:12px 16px;background:#18324a;color:var(--text);font-weight:700;display:inline-flex;align-items:center;justify-content:center;gap:8px;transition:.18s;min-height:43px}.btn:hover{transform:translateY(-1px);filter:brightness(1.08)}.btn:disabled{opacity:.45;cursor:not-allowed;transform:none}.btn-primary{background:linear-gradient(135deg,var(--green),var(--green2));color:#041811}.btn-blue{background:linear-gradient(135deg,#348fff,#1d69d8)}.btn-orange{background:linear-gradient(135deg,#ffad3b,#ee8520);color:#251202}.btn-red{background:linear-gradient(135deg,#ff5c72,#dc3450)}.btn-ghost{background:transparent;border:1px solid var(--line)}.btn-sm{min-height:35px;padding:8px 11px;border-radius:10px;font-size:13px}.full{width:100%}.auth-note{margin-top:16px;padding:12px;border-radius:12px;background:rgba(43,140,255,.09);border:1px solid rgba(43,140,255,.2);font-size:12px;color:#bcd4e7;line-height:1.6}
.app-shell{display:grid;grid-template-columns:var(--side) minmax(0,1fr);min-height:100vh}.sidebar{height:100vh;position:sticky;top:0;border-left:1px solid var(--line);background:linear-gradient(180deg,#071522,#081927);padding:18px 13px;display:flex;flex-direction:column;z-index:20}.side-brand{padding:4px 8px 20px}.nav{display:flex;flex-direction:column;gap:5px}.nav-btn{border:0;background:transparent;color:#b8c8d6;border-radius:12px;padding:11px 12px;text-align:right;display:flex;align-items:center;gap:11px;font-size:14px}.nav-btn svg{width:20px;height:20px;stroke-width:1.8}.nav-btn:hover{background:rgba(255,255,255,.04)}.nav-btn.active{background:linear-gradient(90deg,rgba(25,217,155,.22),rgba(25,217,155,.08));color:#fff;border:1px solid rgba(25,217,155,.28)}.side-user{margin-top:auto;border:1px solid var(--line);border-radius:15px;padding:12px;display:flex;align-items:center;gap:10px;background:rgba(255,255,255,.025)}.avatar{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:linear-gradient(135deg,#234967,#1a2f43);font-weight:800;flex:0 0 auto}.user-meta{min-width:0;flex:1}.user-meta strong,.user-meta small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.user-meta small{color:var(--muted);font-size:11px;margin-top:2px}.main{min-width:0}.topbar{height:76px;position:sticky;top:0;z-index:15;background:rgba(6,19,31,.83);backdrop-filter:blur(18px);border-bottom:1px solid var(--line);display:flex;align-items:center;gap:14px;padding:0 24px}.page-title{font-size:22px;font-weight:800;flex:1}.top-actions{display:flex;align-items:center;gap:9px}.presence-switch{display:flex;background:#0b1b29;border:1px solid var(--line);border-radius:12px;padding:4px;gap:4px}.presence-switch button{border:0;background:transparent;color:var(--muted);padding:8px 10px;border-radius:9px;font-size:12px}.presence-switch button.active.online{background:rgba(25,217,155,.18);color:#53efc1}.presence-switch button.active.break{background:rgba(255,157,39,.18);color:#ffc170}.presence-switch button.active.offline{background:rgba(255,82,104,.18);color:#ff8294}.icon-btn{width:41px;height:41px;border:1px solid var(--line);background:#0b1b29;color:#d8e7f1;border-radius:12px;display:grid;place-items:center}.icon-btn svg{width:20px;height:20px}.content{padding:22px 24px 34px}.grid-stats{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;margin-bottom:18px}.stat{background:linear-gradient(180deg,#10263a,#0c1e2e);border:1px solid var(--line);border-radius:16px;padding:16px;min-width:0}.stat .kicker{font-size:12px;color:var(--muted);display:flex;align-items:center;gap:7px}.stat .value{font-size:28px;font-weight:800;margin:8px 0 1px}.stat .sub{font-size:11px;color:#7f98aa}.dot{width:9px;height:9px;border-radius:50%;display:inline-block}.g{background:var(--green)}.b{background:var(--blue)}.o{background:var(--orange)}.r{background:var(--red)}.p{background:var(--purple)}
.dashboard-grid{display:grid;grid-template-columns:1.35fr .95fr .7fr;gap:14px}.panel{background:linear-gradient(180deg,#0e2234,#0a1a29);border:1px solid var(--line);border-radius:18px;box-shadow:0 10px 30px rgba(0,0,0,.13);overflow:hidden}.panel-head{min-height:57px;padding:13px 16px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px}.panel-head h3{font-size:15px;margin:0;flex:1}.panel-body{padding:14px}.table-wrap{overflow:auto}.table{width:100%;border-collapse:collapse;font-size:13px}.table th{color:#859daf;font-weight:600;text-align:right;padding:10px;border-bottom:1px solid var(--line);white-space:nowrap}.table td{padding:11px 10px;border-bottom:1px solid rgba(255,255,255,.045);vertical-align:middle}.table tr:last-child td{border-bottom:0}.badge{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:5px 9px;font-size:11px;font-weight:700;white-space:nowrap}.badge-open{background:rgba(25,217,155,.13);color:#55e8be}.badge-progress{background:rgba(43,140,255,.15);color:#74b3ff}.badge-hold{background:rgba(255,157,39,.14);color:#ffc170}.badge-closed{background:rgba(151,166,181,.13);color:#b9c7d2}.badge-offline{background:rgba(255,82,104,.13);color:#ff8696}.agent-row{display:flex;align-items:center;gap:10px;padding:10px 0;border-bottom:1px solid var(--line)}.agent-row:last-child{border-bottom:0}.presence-dot{width:10px;height:10px;border-radius:50%;border:2px solid #0d2131}.gateway-card{text-align:center;padding:20px 14px}.gateway-light{width:72px;height:72px;border-radius:23px;margin:0 auto 13px;display:grid;place-items:center;background:rgba(25,217,155,.08);border:1px solid rgba(25,217,155,.18)}.gateway-light svg{width:34px;height:34px}.gateway-status{font-weight:800;font-size:18px}.gateway-meta{color:var(--muted);font-size:12px;line-height:1.8;margin:7px 0 13px}
.chat-layout{display:grid;grid-template-columns:350px minmax(0,1fr) 300px;height:calc(100vh - 120px);min-height:590px;background:#081824;border:1px solid var(--line);border-radius:19px;overflow:hidden}.chat-list{border-left:1px solid var(--line);display:flex;flex-direction:column;min-width:0}.chat-list-head{padding:13px;border-bottom:1px solid var(--line)}.search{position:relative}.search input{padding-right:40px}.search svg{position:absolute;right:13px;top:50%;transform:translateY(-50%);width:17px;color:#7890a3}.tabs{display:flex;gap:5px;overflow:auto;padding-top:10px}.tab{border:0;background:#12283a;color:#8da5b8;border-radius:9px;padding:7px 9px;font-size:11px;white-space:nowrap}.tab.active{background:#174668;color:#fff}.conversations{overflow:auto;flex:1;padding:7px}.conv{display:flex;gap:10px;padding:11px;border-radius:13px;margin-bottom:5px;cursor:pointer;border:1px solid transparent}.conv:hover{background:#0d2232}.conv.active{background:linear-gradient(90deg,rgba(43,140,255,.18),rgba(43,140,255,.08));border-color:rgba(43,140,255,.35)}.conv-avatar{width:43px;height:43px;border-radius:50%;display:grid;place-items:center;background:rgba(25,217,155,.12);color:#43e1b5;flex:0 0 auto}.conv-main{min-width:0;flex:1}.conv-top{display:flex;gap:8px;align-items:center}.conv-name{font-weight:700;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1}.conv-time{font-size:10px;color:#7991a3;direction:ltr}.conv-preview{font-size:12px;color:#8ea6b7;margin-top:5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:flex;align-items:center;gap:5px}.unread{min-width:20px;height:20px;border-radius:999px;background:var(--red);font-size:10px;font-weight:800;display:grid;place-items:center;padding:0 6px}.chat-center{min-width:0;display:flex;flex-direction:column;background:radial-gradient(circle at 25% 5%,rgba(26,75,103,.25),transparent 30%),#081722}.chat-head{height:65px;border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 16px;gap:10px}.back-mobile{display:none}.messages{flex:1;overflow:auto;padding:18px;scroll-behavior:smooth}.message-row{display:flex;margin-bottom:10px}.message-row.out{justify-content:flex-start}.message-row.in{justify-content:flex-end}.bubble{max-width:min(76%,560px);padding:10px 12px;border-radius:14px;line-height:1.55;font-size:13px;box-shadow:0 7px 20px rgba(0,0,0,.08);position:relative}.message-row.in .bubble{background:#152b3d;border:1px solid rgba(255,255,255,.06);border-top-left-radius:5px}.message-row.out .bubble{background:linear-gradient(135deg,#1c936d,#167c61);border-top-right-radius:5px}.bubble-time{display:flex;gap:5px;justify-content:flex-end;color:rgba(255,255,255,.55);font-size:9px;margin-top:4px}.media-thumb{max-width:260px;max-height:260px;border-radius:10px;display:block;margin-bottom:6px}.composer{padding:11px 13px;border-top:1px solid var(--line);display:flex;align-items:flex-end;gap:8px}.composer textarea{min-height:44px;max-height:120px;resize:none;margin:0}.send-btn{width:44px;height:44px;border-radius:50%;border:0;background:var(--green);color:#062017;display:grid;place-items:center;flex:0 0 auto}.send-btn svg{width:21px;height:21px}.chat-details{border-right:1px solid var(--line);padding:14px;overflow:auto}.detail-section{padding:12px 0;border-bottom:1px solid var(--line)}.detail-section:last-child{border-bottom:0}.detail-label{font-size:11px;color:#7f98aa;margin-bottom:6px}.detail-value{font-size:13px}.status-grid{display:grid;grid-template-columns:1fr 1fr;gap:7px}.status-grid .btn{font-size:11px;padding:8px}.orders-mini{display:flex;flex-direction:column;gap:6px}.order-chip{padding:9px;border-radius:10px;background:#0e2435;border:1px solid var(--line);font-size:11px}.empty{min-height:300px;display:grid;place-items:center;text-align:center;color:#6f899c;padding:30px}.empty svg{width:48px;height:48px;margin-bottom:10px;opacity:.5}.mobile-chat-nav{display:none}
.toolbar{display:flex;gap:8px;align-items:center;margin-bottom:14px;flex-wrap:wrap}.toolbar .input,.toolbar .select{width:auto;min-width:180px}.spacer{flex:1}.card-list{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.employee-card{background:linear-gradient(180deg,#0f2436,#0a1b2a);border:1px solid var(--line);border-radius:17px;padding:15px}.employee-head{display:flex;gap:10px;align-items:center}.employee-head .avatar{width:44px;height:44px}.employee-meta{flex:1;min-width:0}.employee-meta h4{margin:0 0 3px;font-size:14px}.employee-meta small{color:var(--muted)}.employee-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:7px;margin:13px 0}.mini-stat{background:#0a1a28;border:1px solid var(--line);border-radius:11px;padding:9px;text-align:center}.mini-stat b{display:block;font-size:17px}.mini-stat span{font-size:10px;color:var(--muted)}.employee-actions{display:flex;gap:6px;flex-wrap:wrap}.switch{display:inline-flex;align-items:center;gap:7px;font-size:12px;color:#a7bac8}.switch input{accent-color:var(--green)}
.modal-layer{position:fixed;inset:0;background:rgba(1,8,13,.7);backdrop-filter:blur(6px);z-index:100;display:grid;place-items:center;padding:20px}.modal{width:min(560px,100%);max-height:min(88vh,760px);overflow:auto;background:linear-gradient(180deg,#10263a,#0a1b2a);border:1px solid var(--line);border-radius:21px;box-shadow:var(--shadow)}.modal-head{padding:16px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px}.modal-head h3{margin:0;flex:1;font-size:16px}.modal-body{padding:18px}.modal-foot{padding:13px 18px;border-top:1px solid var(--line);display:flex;gap:8px;justify-content:flex-start}.qr-box{background:white;border-radius:16px;padding:13px;width:min(330px,100%);margin:10px auto}.qr-box img{display:block;width:100%;height:auto}.timeline{position:relative;padding-right:20px}.timeline:before{content:"";position:absolute;right:5px;top:7px;bottom:7px;width:1px;background:var(--line)}.timeline-item{position:relative;padding:0 8px 15px 0}.timeline-item:before{content:"";position:absolute;right:-18px;top:6px;width:9px;height:9px;border-radius:50%;background:var(--green);box-shadow:0 0 0 4px #0b1d2b}.timeline-item b{font-size:12px}.timeline-item p{margin:4px 0 0;color:var(--muted);font-size:11px}.toast{position:fixed;left:20px;bottom:20px;z-index:200;background:#10283b;border:1px solid var(--line);border-radius:13px;padding:12px 14px;box-shadow:var(--shadow);font-size:13px;animation:toastIn .25s ease}.toast.error{border-color:rgba(255,82,104,.35)}.toast.success{border-color:rgba(25,217,155,.35)}@keyframes toastIn{from{transform:translateY(15px);opacity:0}to{transform:none;opacity:1}}
.bottom-nav{display:none}.mobile-only{display:none}.section-title{font-size:22px;margin:0 0 4px}.section-sub{color:var(--muted);font-size:13px;margin:0 0 18px}.two-col{display:grid;grid-template-columns:1fr 1fr;gap:14px}.notice{border:1px solid rgba(43,140,255,.25);background:rgba(43,140,255,.08);color:#bcd9f6;padding:12px 14px;border-radius:12px;font-size:12px;line-height:1.7}.error-note{border-color:rgba(255,82,104,.25);background:rgba(255,82,104,.08);color:#ffc0c9}.success-note{border-color:rgba(25,217,155,.25);background:rgba(25,217,155,.08);color:#a9f4df}.loader{width:22px;height:22px;border-radius:50%;border:3px solid rgba(255,255,255,.15);border-top-color:var(--green);animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}
@media(max-width:1180px){.grid-stats{grid-template-columns:repeat(3,1fr)}.dashboard-grid{grid-template-columns:1fr 1fr}.dashboard-grid>.panel:last-child{grid-column:1/-1}.chat-layout{grid-template-columns:320px minmax(0,1fr)}.chat-details{display:none}.card-list{grid-template-columns:repeat(2,1fr)}}
@media(max-width:820px){:root{--side:0}.app-shell{display:block}.sidebar{display:none}.topbar{height:64px;padding:0 13px}.page-title{font-size:18px}.content{padding:13px 12px 84px}.grid-stats{grid-template-columns:repeat(2,1fr);gap:9px}.stat{padding:13px}.stat .value{font-size:24px}.dashboard-grid{display:block}.dashboard-grid>.panel{margin-bottom:10px}.bottom-nav{position:fixed;display:flex;bottom:0;left:0;right:0;height:66px;padding:7px 8px max(7px,env(safe-area-inset-bottom));background:rgba(5,17,28,.96);backdrop-filter:blur(16px);border-top:1px solid var(--line);z-index:40;justify-content:space-around}.bottom-nav button{width:64px;border:0;background:transparent;color:#7791a4;font-size:10px;display:flex;flex-direction:column;align-items:center;gap:3px}.bottom-nav button svg{width:21px;height:21px}.bottom-nav button.active{color:#35e2b3}.mobile-only{display:inline-flex}.desktop-only{display:none!important}.presence-switch button{padding:7px 8px}.presence-switch button span{display:none}.chat-layout{height:calc(100vh - 145px);min-height:0;display:block;border-radius:15px}.chat-list{height:100%;border:0}.chat-center{display:none;height:100%}.chat-layout.chat-open .chat-list{display:none}.chat-layout.chat-open .chat-center{display:flex}.back-mobile{display:grid}.messages{padding:12px}.bubble{max-width:86%}.composer{padding:8px}.chat-head{height:58px}.mobile-chat-nav{display:flex;position:absolute;bottom:78px;right:16px;gap:6px;z-index:4}.card-list{grid-template-columns:1fr}.two-col{grid-template-columns:1fr}.toolbar .input,.toolbar .select{width:100%;min-width:0}.toolbar .spacer{display:none}.modal-layer{padding:10px}.modal{border-radius:16px}.section-title{font-size:19px}}
@media(max-width:460px){.auth-card{padding:23px;border-radius:22px}.auth-card h1{font-size:26px}.grid-stats{grid-template-columns:1fr 1fr}.stat .kicker{font-size:10px}.stat .value{font-size:22px}.top-actions .icon-btn{display:none}.content{padding-left:9px;padding-right:9px}.conv{padding:10px}.tabs{padding-bottom:2px}.status-grid{grid-template-columns:1fr 1fr}.btn{padding:10px 12px}.message-row .bubble{font-size:12.5px}}